Blocklandia has a ticket system that you can use to request help from our staff.
If you need help or just have a question, you can submit a helpme ticket and one of our staff members will respond as soon as possible.
Basics / how to use
To submit a ticket, type: /helpme <why you need help>
For example: /helpme One of my shulker boxes went missing, I think someone might’ve stolen it. It was in my house, but now it’s gone.
Tip: you do not need to include your username in the ticket. The system automatically includes the username of the person who submitted it.
You can see what tickets you have open at the moment by doing /tickets.
Staff members may leave comments on your ticket asking further questions about the issue. To check if you ticket has any comments, do /check <ticket number> (If you don’t remember the ticket number, do /tickets)
To respond to a comment that was left on your ticket, do /comment <ticket number> <comment>
For example, /comment 455 It was a green shulker, I last saw it 3 days ago.
When your problem has been solved, a staff member will close the ticket.
Do's and Don'ts
DO: Submit the ticket while standing nearby the grief.
Staff can teleport to the location a ticket was created, so this makes it easy for staff to find the grief site.
DO: Explain what parts of your build were greifed
For example, “Someone placed dirt blocks inside my house” or “I had banners here, but now they’re gone,” or “Someone took diamonds from my chest!”
DON'T: repair the grief
When you fix griefs, it makes it harder for staff to get info about the grief. We need to be able to see the grief so that we can learn more about it and know how bad it was.
Once a staff member takes a look at the grief, they will fix the grief by rolling back everything the griefer did.
DON'T: Just submit a ticket with your username and no other info
When we receive a ticket that just says “BuilderGuy85” and no other info, we are likely to automatically close this ticket. This also goes for tickets that just say “I need help” or “help me” or other vague messages. We cannot help you if you don’t tell us what the issue is. Please describe the problem you have so we can help.
DON'T: Submit multiple tickets for the same issue
If you don’t get a response to your ticket right away, creating more tickets for the same issue will not help.
Sometimes, staff members are busy and cannot help you at the moment. Please be patient. If it’s been a while and you haven’t received a response to your ticket, you can talk to a staff member in chat when they’re online.